Return Policy

At Euro Watch OC, we understand that selecting the perfect luxury timepiece is an important decision. We are committed to ensuring your complete satisfaction with your purchase.

Return Eligibility:

  • Timeframe: Items must be returned within 7 days of the original delivery date.
  • Condition: Watches must be unworn, in their original condition, and accompanied by all original packaging, accessories, and documentation (warranty card, manual, etc.).
  • Special Orders: Special orders, custom orders, and engraved watches are generally not eligible for return. Please contact our customer service team for specific details and any applicable exceptions.

Initiating a Return:

  1. Contact Customer Service: Obtain a Return Merchandise Authorization (RMA) number by contacting our customer service team via phone at (949) 301-8001 or email at Raj@eurowatchoc.com. Please provide your order number and the reason for your return.
  2. Prepare for Shipment: Carefully pack the watch in its original packaging, including all accessories. Ensure the package is securely sealed and clearly marked with the RMA number.
  3. Ship the Return: You are responsible for the cost of return shipping. We recommend using FedEx.

Refunds:

  • Processing Time: Upon receipt and inspection of the returned item, we will issue a refund to the original method of payment within 5-7 business days.
  • Restocking Fee: A restocking fee may apply in certain cases, such as if the watch is returned in a condition that differs from its original state.
  • Shipping Costs: Original shipping costs are non-refundable.

Authenticity Verification:

If you have any concerns regarding the authenticity of your watch, please contact our customer service team immediately for assistance.

Exceptions:

  • Items purchased on sale or during promotional events may have limited return eligibility.
  • Any item that shows signs of wear, damage, or alteration after delivery is not eligible for return.
  • All Sourced Watches are No Returns.
  • Price On Request Watches may also be non-returnable.

Euro Watch OC strives to make the return process as seamless as possible. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer service team.